Effective Date: 01-January-2024
Last Updated: 08-August-2025
At RenoRepair.ca, accessible from www.renorepair.ca, we value the privacy of our visitors, customers, and service providers. This Privacy Policy explains what personal information we collect, how we use it, when we may share it, and your rights under Canadian privacy laws.
1. Information We Collect
We collect personal information when you:
- Fill out a form on our website (e.g., service request, waitlist signup)
- Request to be connected with a service provider
- Communicate with us directly by phone, email, or other channels
The information we may collect includes:
- Name
- Contact details (email address, phone number, address)
- Service request details (project type, location, preferences)
- Communication records
- Website usage data (via cookies or analytics tools)
2. How We Use Your Information
We collect and use your personal information for purposes that a reasonable person would consider appropriate, including:
- Responding to your inquiries or service requests
- Matching you with vetted service providers for the work you request
- Sending service confirmations, updates, and follow-ups
- Sending waitlist updates, promotions, or service announcements (with your consent)
- Improving our website and services through analytics
3. When We Share Your Information
We do not sell or trade your personal information.
We may share your information in these situations:
- With vetted service providers who will carry out the requested work, and only the details needed to fulfill your request (e.g., name, contact info, project details)
- With service providers we use to run our business (e.g., email newsletter platforms, website hosting, analytics tools), who are contractually required to protect your information
- When required by law, regulation, or legal process
If your data is stored or processed outside Canada (e.g., by our email or analytics providers), it may be subject to the laws of that jurisdiction.
4. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill the purposes described above
- Meet legal and business requirements
When personal information is no longer required, we securely delete or anonymize it.
5. Your Rights
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
- Request access to your personal information
- Request corrections to any inaccurate or incomplete information
- Withdraw your consent for certain uses (subject to legal or contractual restrictions)
- Ask about our use, disclosure, and storage of your information
To exercise these rights, contact us using the details in Section 9.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember your preferences
- Collect analytics data to understand how visitors use our site
You can disable cookies in your browser settings, though some site features may not work as intended.
7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites.
8. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the latest version. Changes take effect when posted on this page.
10. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, you can contact us at:
Email: contact@renorepair.ca
Mailing Address: Address available upon request via contact@renorepair.ca.